Welcome to LakDlights. These Terms & Conditions (“Terms”) govern your access to and use of the LakDlights website, purchase of products, and use of our services.
By accessing this website, creating an account, placing an order, or purchasing a product from LakDlights, you acknowledge that you have read and agreed to these Terms.
Nothing contained in these Terms is intended to limit any right available to a consumer under applicable Indian law.
1. GENERAL
The terms “LakDlights”, “we”, “us” and “our” refer to the business operating LakDlights and lakdlights.com.
The terms “customer”, “you” and “your” refer to any person accessing the website or purchasing or attempting to purchase products from us.
We reserve the right to update these Terms from time to time. The Terms applicable to an order will ordinarily be those published on the website when the order is placed, subject to applicable law.
2. PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, specifications, dimensions, wattage, voltage, colour temperature, photographs and other information accurately.
However, photographs and digital displays may not perfectly reproduce the actual colour, brightness, finish or appearance of a lighting product.
Minor variations that do not materially affect the advertised function or specification of a product will not ordinarily constitute a defect.
Customers are responsible for checking product dimensions, voltage, wattage, colour temperature, compatibility, installation requirements and other specifications before placing an order.
Where compatibility is uncertain, we recommend contacting LakDlights before ordering.
3. PRICES AND PAYMENT
Prices displayed on the website are subject to change without notice. A price change will not ordinarily affect an order already accepted by us.
The total amount payable, including applicable taxes and delivery charges where relevant, will be shown during checkout.
An order is subject to successful payment authorisation and acceptance by LakDlights.
We may cancel and refund an order where there is an obvious pricing, technical, inventory or website error.
4. ORDER ACCEPTANCE AND CANCELLATION
Receipt of an order confirmation does not necessarily mean that the order has been finally accepted.
LakDlights may refuse or cancel an order for legitimate reasons including:
- product unavailability;
- incorrect pricing or product information caused by an obvious error;
- unsuccessful or suspicious payment;
- an incomplete or invalid delivery address;
- suspected fraud, misuse or unauthorised transaction;
- unusually large quantities reasonably suspected to be intended for unauthorised resale; or
- circumstances beyond our reasonable control.
Where payment has already been received for an order cancelled by LakDlights, the appropriate amount will be refunded through the applicable payment method, subject to payment-provider processing times.
5. SHIPPING AND DELIVERY
Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by courier delays, weather, strikes, transport disruptions, incorrect addresses, remote locations or other circumstances outside our reasonable control.
Customers must provide a complete and accurate shipping address and contact number.
LakDlights will not be responsible for delays or additional costs resulting from incorrect or incomplete information supplied by the customer.
If a shipment is returned to us because the customer supplied an incorrect address, repeatedly failed to accept delivery, or refused delivery without a valid reason, reasonable shipping or return-to-origin charges actually incurred by us may be deducted where permitted by law before any refund is processed.
6. INSPECTION ON DELIVERY
Customers should inspect the package and product promptly after delivery.
If the parcel appears materially damaged, crushed, opened or tampered with at the time of delivery, the customer should photograph or record its condition before opening wherever reasonably possible.
Claims for a wrong item, missing item, transit damage or physical damage should be reported within the period specified in our Returns, Replacements & Refund Policy.
7. INSTALLATION AND ELECTRICAL PRODUCTS
Lighting and electrical products must be installed and used in accordance with their specifications and installation instructions.
Where professional installation is reasonably required, installation should be performed by a qualified person.
Damage caused by incorrect wiring, incorrect voltage, incompatible drivers or power supplies, overloading, short circuits, water or moisture exposure beyond the product's stated rating, improper cutting or modification, incorrect installation, overheating, physical damage, misuse or use outside the specified operating conditions will not be treated as a manufacturing defect.
This does not affect a customer's rights where the product itself was defective when supplied.
8. PRODUCT MODIFICATION
Certain lighting products, including LED strips, profiles, wires and similar products, may be cut, soldered, drilled, glued, modified or customised during installation.
Unless the product was defective when supplied or applicable law requires otherwise, a product that has been materially cut, modified, altered or permanently installed cannot normally be returned merely because the customer changes their mind or later determines that it is unsuitable.
Customers should therefore test products, where reasonably possible, before permanent installation or modification.
9. FAIR USE AND FRAUD PREVENTION
LakDlights is committed to honouring genuine customer claims. We also reserve the right to investigate claims reasonably suspected to involve fraud, manipulation or abuse.
Customers must not:
- return a different product from the product supplied by LakDlights;
- substitute a used, damaged, counterfeit or older product for the supplied product;
- alter, remove, replace or tamper with serial numbers, labels, identification marks or warranty stickers;
- intentionally damage a product and represent it as having arrived damaged;
- falsely claim that a product or accessory was missing from a package;
- submit fabricated, altered or misleading photographs, videos, documents or information;
- make multiple refund or replacement claims for the same loss;
- falsely claim non-delivery after confirmed receipt;
- abuse promotional offers, coupons, referral programmes, COD facilities, returns, refunds or replacements;
- initiate a payment dispute or chargeback based on information the customer knows to be false; or
- otherwise attempt to obtain a product, refund, replacement or financial benefit through deception.
Where we reasonably suspect abuse, we may request additional information reasonably necessary to verify the claim, including photographs, video, packaging, product identification details or return inspection.
Where evidence reasonably establishes fraud or deliberate abuse, LakDlights may reject the fraudulent claim, restrict the relevant account from future transactions and take other action permitted by law.
Nothing in this section allows LakDlights to reject a genuine consumer claim merely because a customer has previously requested a legitimate return, replacement or refund.
10. RETURN VERIFICATION
Products returned to LakDlights may be inspected before a refund or replacement is approved.
We may verify:
- the product and model;
- quantity;
- serial number or identification markings, where applicable;
- included accessories;
- physical condition;
- signs of installation, modification or misuse; and
- whether the returned product corresponds to the product originally supplied.
If the item returned is materially different from the item supplied by LakDlights, or the claim is shown to be fraudulent, LakDlights may decline the requested refund or replacement to the extent permitted by law.
11. WARRANTY
Where a product carries a warranty, the applicable warranty period and conditions will be stated on the product page, packaging, invoice or warranty documentation.
A warranty ordinarily covers manufacturing defects and does not cover normal wear and tear or damage caused by misuse, incorrect installation, incompatible equipment, voltage fluctuations, physical damage, unauthorised modification or operation contrary to the stated specifications, unless applicable law provides otherwise.
Warranty terms may differ between products.
12. LIMITATION OF LIABILITY
To the extent permitted by applicable law, LakDlights will not be responsible for indirect or consequential loss arising from improper installation, misuse, unauthorised modification or use of a product outside its stated specifications.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limits any mandatory consumer right.
13. INTELLECTUAL PROPERTY
Unless otherwise stated, website content including the LakDlights name, branding, photographs, graphics, text, product presentation and original website material belongs to LakDlights or is used under appropriate authorisation.
Such material may not be copied, commercially reproduced or used in a misleading manner without permission, except where permitted by law.
14. WEBSITE MISUSE
You must not attempt to interfere with the operation or security of the website, gain unauthorised access to systems or accounts, introduce malicious software, scrape the website in a manner that materially disrupts its operation, impersonate another person, or use the website for unlawful or fraudulent purposes.
15. FORCE MAJEURE
LakDlights will not be liable for delay or failure caused by events reasonably beyond our control, including natural disasters, fire, flood, strikes, transport disruption, government restrictions, internet or payment-network failures, or major supply-chain disruptions.
16. CUSTOMER SUPPORT AND GRIEVANCES
For questions concerning orders, returns or products, customers may contact LakDlights through the contact information displayed on our website.
Customer Support / WhatsApp: +91 7976076361
Where required under applicable law, details of the designated Grievance Officer, including name, designation and contact information, will be displayed on the website.
17. GOVERNING LAW
These Terms are governed by the laws of India.
Any dispute will be subject to applicable Indian law and the jurisdiction of the competent courts or consumer dispute redressal authorities, as applicable.
Nothing in these Terms restricts a consumer from exercising any statutory right or approaching a competent consumer authority or forum available under applicable law.
18. ACCEPTANCE
By placing an order through LakDlights, you confirm that the information provided by you is accurate and that you have read and accepted these Terms together with our Returns, Replacements & Refund Policy and Privacy Policy.
